Customer Service and Call Center Staffing

The agents in your call center interface with more clients in a single day than any business manager. In fact, as much as 90% of contact with customers takes place at the agent level. At Spherion^®, we understand the importance of each and every client contact, and we’ve perfected the art of interviewing, assessing and preparing contact center associates for high performance and customer satisfaction.

When You Need Talent
If talent is what you need, let Spherion identify the qualified, service-oriented professionals you need. Our CallSource Plus^® staffing program is designed especially for this environment and includes testing that simulates a contact center environment, rigorous instruction modules and certification programs.

If you’re looking for a partner to manage your on-site contact center talent, Spherion is a recognized industry expert in contact center operations. Through our on-site management program, we provide the talent and administer the processes to dramatically improve productivity metrics.

CallSource Plus
With CallSource Plus^®, Spherion’s staffing program designed especially for contact center environments, we take the guesswork out of identifying qualified, service-oriented talent. Whether you need one person or 2,000 people, our suite of proprietary tools allows us to deliver exceptional results:

• Patented prescreening technology
  Assesses call center candidates’ critical skills & behavioral traits 
• Contact center-simulated testing suite
  Evaluates customer service attitude, sales abilities, listening skills & ability to work quickly and accurately in a fast-paced contact center environment
• Customizable training modules
  Trains employees on contact center environments & how to consistently deliver quality customer service
• Certification programs
  Enhance contact center professional development through multi-media training courses

CallSource Plus^® keeps your contact center staffed, productive and customer-focused.